FAQs

Q: What is Enhanced 911, and why does it matter to me?

A: Enhanced 911 is an improved 911 network that allows emergency personnel to see your exact location. When you dial 911 your location is plotted on a map. This will insure emergency responders know how to find you and can mean the difference between life and death.

Q: Does my area offer Enhanced 911?

A: SWOR’s entire six-county area has Enhanced 911 capabilities. For information about other areas, contact your local emergency services.

Q: I only use a cellular phone, can dispatchers still locate me?

A: Yes. Enhanced 911 helps emergency dispatchers to see the approximate location of the cellular phone you are calling from. You should be prepared to tell the dispatcher about your location.

Q: Will Enhanced 911 work for me if I live in a rural area?

A: Yes. Through a new system of 911 addressing, Enhanced 911 allows emergency dispatchers to see your location on a map.

Q: Will Enhanced 911 work from my landline phone if I do not have a 911 address?

A: No. Your location will not be visible to emergency dispatchers. Call SWOR at 866-502-7970.

Q: What if my child calls 911 and isn’t able to explain where they are?

A: Enhanced 911 provides greater protection for children in these situations. Emergency dispatchers will be able to see the location of your child or any caller.

Q: Can I still call 911 if my cellular phone is deactivated?

A: The Federal Communications Commission has ruled all cell phones, even those that do not have an active subscription plan, can call 911. However, the dispatcher cannot call the deactivated phone back if you are disconnected. DO NOT ALLOW CHILDREN TO PLAY WITH DEACTIVATED PHONES!

Q: When should I call 911?

A: Only in emergency situations requiring fire, police, or medical assistance.

Q: Can I send a text message to 911?

A: No, but efforts are being made to develop national protocols for 911 systems that would receive text messages, video, and other forms of media.

Q: If I am deaf, hard of hearing, or have difficulties with speech and use a telecommunications device for the deaf (TDD), will emergency dispatchers be able to communicate with me?

A: Yes, the Americans with Disabilities Act (ADA) requires all PSAPs to offer equal access to citizens with disabilities.